Refund Policy

Interior Prep Studio provides access to its NCIDQ preparation platform through a recurring monthly membership. The current membership price is shown on the Pricing page and at checkout. Payments are processed through Stripe. Interior Prep Studio does not store your full payment-card number on its own servers.

• You may request a full refund of your first membership payment if you ask within seven days of that payment.
• Renewal payments are not covered by this guarantee.
• If a guarantee refund is approved, your subscription is cancelled and your paid access ends.
• Requests are made through the Contact page by selecting Billing / Refund.

To request a guarantee refund, use the Contact page and select Billing / Refund.

This guarantee is in addition to, and does not limit, any refund rights you have under applicable law or through your payment provider.

You may cancel your membership at any time through the billing portal available from your account. When you cancel without a guarantee refund:

• Your membership will not renew for another billing period.
• You will normally continue to have access through the end of the period you have already paid for.
• Premium access will end when the paid membership period expires.
• Cancelling your membership does not automatically delete your account, lesson progress, practice history, exam results, or saved study information.

If a refund under the seven-day guarantee is approved, the subscription is cancelled and paid access ends rather than continuing to the end of the period.

You can resubscribe later using the same account, subject to the membership options available at that time.

Apart from the seven-day guarantee, cancelling a membership does not automatically create a refund for charges that have already been processed. If you believe you were charged incorrectly, charged more than once, charged after a valid cancellation, or experienced another billing problem, please contact Interior Prep Studio promptly. Refund requests are reviewed individually based on the circumstances of the charge and applicable law. Any refund required by applicable consumer-protection law will be honored.

Apart from the seven-day guarantee, Interior Prep Studio does not automatically provide prorated refunds simply because a membership is cancelled before the end of a billing period. Your access ordinarily remains active through the end of the period already paid for. This does not limit any rights that cannot legally be waived.

If you believe a charge is duplicated, incorrect, or unauthorized, contact us through the Contact page and select Billing / Refund. Please provide enough information for us to identify the transaction, but do not send your full payment-card number.

We encourage you to contact us first if you believe a billing error has occurred so we have an opportunity to review and correct the issue. Nothing in this policy prevents you from exercising rights available through your payment provider or applicable law.

We may update this Refund Policy when our membership or billing practices change.

Questions about billing, cancellations, or refunds may be submitted through our Contact page.